Shipping and Refunds Policy
As all Little Chiyo creations are handmade to order, please allow up to 4 weeks for completion plus postage time (this is a guide, and you may receive your order before this time frame if possible).
Please choose carefully, as refunds or exchanges will not be given if you change your mind. Refunds or replacements will only be offered if the item(s) is deemed faulty. Please contact us within 7 days of receiving your item(s) to discuss refunds or exchanges. You, the customer, are responsible for the return postage cost, and Little Chiyo will not be held responsible for items going missing in the post, therefore registered/signed for post is recommended if returning an item. If you are returning an item, it needs to be in unworn, new condition and carefully wrapped in the way it was received to avoid damage. Refunds will not be authorised by Little Chiyo until we have received the item back and assessed the quality.
Custom items/Outfits (including full length Tutus) cannot be returned for a refund/exchange unless are deemed faulty by Little Chiyo.